{"id":23332,"date":"2026-06-02T07:15:40","date_gmt":"2026-06-01T22:15:40","guid":{"rendered":"https:\/\/www.doochang.co.kr\/blog\/%eb%9d%bc%ec%98%a8%ec%8b%9c%ed%81%90%ec%96%b4-%ea%b8%88%ec%9c%b5%ea%b6%8c-%eb%94%94%ec%a7%80%ed%84%b8-%ec%9d%b8%ec%a6%9d%ec%9d%98-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%97%b4%eb%8b%a4\/"},"modified":"2026-06-02T07:15:40","modified_gmt":"2026-06-01T22:15:40","slug":"%eb%9d%bc%ec%98%a8%ec%8b%9c%ed%81%90%ec%96%b4-%ea%b8%88%ec%9c%b5%ea%b6%8c-%eb%94%94%ec%a7%80%ed%84%b8-%ec%9d%b8%ec%a6%9d%ec%9d%98-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%97%b4%eb%8b%a4","status":"publish","type":"post","link":"https:\/\/www.doochang.co.kr\/blog\/%eb%9d%bc%ec%98%a8%ec%8b%9c%ed%81%90%ec%96%b4-%ea%b8%88%ec%9c%b5%ea%b6%8c-%eb%94%94%ec%a7%80%ed%84%b8-%ec%9d%b8%ec%a6%9d%ec%9d%98-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%97%b4%eb%8b%a4\/","title":{"rendered":"\ub77c\uc628\uc2dc\ud050\uc5b4, \uae08\uc735\uad8c \ub514\uc9c0\ud138 \uc778\uc99d\uc758 \ubbf8\ub798\ub97c \uc5f4\ub2e4"},"content":{"rendered":"<p>\ub77c\uc628\uc2dc\ud050\uc5b4\uac00 \ucd5c\uadfc \uae08\uc735\uad8c\uc758 \ub514\uc9c0\ud138 \uc778\uc99d \uc2dc\uc7a5\uc5d0 \ubcf8\uaca9\uc801\uc73c\ub85c \uc9c4\ucd9c\ud558\uaca0\ub2e4\ub294 \uacc4\ud68d\uc744 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \uc774 \ud68c\uc0ac\ub294 \uc790\uc0ac\uc758 \ud1b5\ud569 \uc778\uc99d \uc11c\ube44\uc2a4\uc778 &#8216;\uc634\ub2c8\uc6d0 CX&#8217;\ub97c \ud1b5\ud574 \uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130 \uae30\ubc18\uc758 \ube44\ub300\uba74 \uc11c\ube44\uc2a4 \ud655\uc0b0\uc5d0 \ubc1c\ub9de\ucdb0 \uae08\uc735\uad8c \uace0\uac1d\uc0ac\uc640\uc758 \ud611\ub825\uc744 \uac15\ud654\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \ud2b9\ud788 \ucf00\uc774\ubc45\ud06c, BC\uce74\ub4dc, KB\uc800\ucd95\uc740\ud589 \ub4f1 \ub2e4\uc591\ud55c \uae08\uc735\uae30\uad00\uacfc \ud30c\ud2b8\ub108\uc2ed\uc744 \ub9fa\uace0, \uc634\ub2c8\uc6d0 CX\ub97c \ud65c\uc6a9\ud55c \ud1b5\ud569 \ub514\uc9c0\ud138 \uc778\uc99d \ud50c\ub7ab\ud3fc\uc758 \ud655\uc0b0\uc744 \uaf80\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc \uae08\uc735\uad8c\uc5d0\uc11c\ub294 \uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud55c \ube44\ub300\uba74 \uc11c\ube44\uc2a4\uc758 \uc218\uc694\uac00 \uae09\uc99d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc9c1\uc811 \uc99d\ube59\uc11c\ub958\ub97c \uc81c\ucd9c\ud560 \ud544\uc694 \uc5c6\uc774 \ud589\uc815\uc815\ubcf4\ub97c \uc5f0\uacc4\ud560 \uc218 \uc788\ub294 \uc774 \uc11c\ube44\uc2a4\ub294 \uce74\ub4dc \ubc1c\uae09, \uae08\uc735\uc0c1\ud488 \uac00\uc785, \uc790\uaca9 \ud655\uc778 \ub4f1\uc758 \uacfc\uc815\uc5d0\uc11c \ub354\uc6b1 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654 \uc18d\uc5d0\uc11c \uc815\ubcf4 \uc81c\uacf5 \ub3d9\uc758\uc640 \ubcf8\uc778 \ud655\uc778, \uc804\uc790\uc11c\uba85 \uc808\ucc28\uc758 \uc548\uc804\ud558\uace0 \uac04\ud3b8\ud55c \ucc98\ub9ac\ub97c \uc704\ud55c \ud1b5\ud569 \uc778\uc99d \ud50c\ub7ab\ud3fc\uc758 \ud544\uc694\uc131\uc774 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae08\uc735\uae30\uad00\ub4e4\uc740 \uc778\uc99d \uc808\ucc28\uc758 \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uace0 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uc778\uc99d \ubc0f \uc804\uc790\uc11c\uba85 \uccb4\uacc4\ub97c \uace0\ub3c4\ud654\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub77c\uc628\uc2dc\ud050\uc5b4\uc758 \uc634\ub2c8\uc6d0 CX\ub294 \ubaa8\ubc14\uc77c \uc2e0\ubd84\uc99d, \uacf5\ub3d9\uc778\uc99d\uc11c, \uc0dd\uccb4\uc778\uc99d, \uac04\ud3b8\uc778\uc99d \ub4f1 \ub2e4\uc591\ud55c \uc778\uc99d \uc218\ub2e8\uc744 \ud1b5\ud569\uc801\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc774\uc6a9\uc790\ub294 \uc11c\ube44\uc2a4 \ud658\uacbd\uc5d0 \ub530\ub77c \uc6d0\ud558\ub294 \uc778\uc99d \ubc29\uc2dd\uc744 \uc790\uc720\ub86d\uac8c \uc120\ud0dd\ud560 \uc218 \uc788\uc73c\uba70, \uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130\uc640\uc758 \uc5f0\uacc4 \uc2dc \ud544\uc694\ud55c \uc804\uc790\uc11c\uba85 \uc808\ucc28\ub3c4 \ubcf4\ub2e4 \uac04\ud3b8\ud558\uac8c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \ube44\ub300\uba74 \uc11c\ube44\uc2a4\uc758 \uc548\uc804\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ub370 \ud070 \uae30\uc5ec\ub97c \ud560 \uac83\uc73c\ub85c \uae30\ub300\ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \ub77c\uc628\uc2dc\ud050\uc5b4\ub294 \uad6d\uac00 \ubaa8\ubc14\uc77c \uc2e0\ubd84\uc99d \uad6c\ucd95 \uacbd\ud5d8\uacfc \ube14\ub85d\uccb4\uc778 \uae30\ubc18\uc758 \ubd84\uc0b0\uc2e0\uc6d0\uc778\uc99d(DID) \uae30\uc220 \uc5ed\ub7c9\uc744 \ubc14\ud0d5\uc73c\ub85c \uc634\ub2c8\uc6d0 CX\uc640 \ub514\uc9c0\ud138 \uc2e0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc5f0\uacc4\ud558\ub294 \uc804\ub7b5\ub3c4 \ucd94\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \uacc4\ud68d\uc740 \ub77c\uc628\uc2dc\ud050\uc5b4\uac00 \uae08\uc735 \ubc0f \uacf5\uacf5 \ubd84\uc57c\uc5d0\uc11c \ub514\uc9c0\ud138 \uc2e0\ub8b0 \uc778\ud504\ub77c\uc758 \uc218\uc694 \ubcc0\ud654\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud558\uae30 \uc704\ud55c \ub178\ub825\uc758 \uc77c\ud658\uc73c\ub85c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae40\ucc3d\uc218 \ub77c\uc628\uc2dc\ud050\uc5b4 \uc11c\ube44\uc2a4\uc0ac\uc5c5\ubcf8\ubd80\uc7a5\uc740 \u201c\uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130\uc640 \ubaa8\ubc14\uc77c \uc2e0\ubd84\uc99d\uc758 \ud655\uc0b0\uc5d0 \ub530\ub77c \uc778\uc99d \uc2dc\uc7a5\uc774 \ub2e8\uc77c \uc778\uc99d\uc218\ub2e8 \uc911\uc2ec\uc5d0\uc11c \ud50c\ub7ab\ud3fc \uc911\uc2ec\uc73c\ub85c \ube60\ub974\uac8c \uc804\ud658\ub418\uace0 \uc788\ub2e4\u201d\uba70, \u201c\uc634\ub2c8\uc6d0 CX\ub97c \ud1b5\ud574 \uae08\uc735 \ubc0f \uacf5\uacf5 \ubd84\uc57c\uc5d0\uc11c\uc758 \ub514\uc9c0\ud138 \uc2e0\ub8b0 \uc778\ud504\ub77c \uc218\uc694 \ubcc0\ud654\uc5d0 \uc801\uadf9 \ub300\uc751\ud560 \uac83\u201d\uc774\ub77c\uace0 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub77c\uc628\uc2dc\ud050\uc5b4\uac00 \ub514\uc9c0\ud138 \uc778\uc99d \uc2dc\uc7a5\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ubcc0\ud654\ub97c \uc120\ub3c4\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc74c\uc744 \uc2dc\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub514\uc9c0\ud138 \uc778\uc99d\uc758 \uc911\uc694\uc131\uc774 \ub0a0\ub85c \uc99d\uac00\ud558\ub294 \uac00\uc6b4\ub370, \ub77c\uc628\uc2dc\ud050\uc5b4\uc758 \ud1b5\ud569\uc778\uc99d \uc11c\ube44\uc2a4\ub294 \uae08\uc735\uad8c\uc758 \ube44\ub300\uba74 \uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \ubcf4\ub2e4 \uc548\uc804\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0ac \uac83\uc73c\ub85c \uae30\ub300\ub429\ub2c8\ub2e4. \uc55e\uc73c\ub85c \uc634\ub2c8\uc6d0 CX\uac00 \uae08\uc735\uad8c\uc5d0\uc11c \uc5b4\ub5a4 \ud601\uc2e0\uc744 \uac00\uc838\uc62c\uc9c0 \uadc0\ucd94\uac00 \uc8fc\ubaa9\ub429\ub2c8\ub2e4.<\/p>\n<p>[\uad00\ub828\uae30\uc0ac] <a href = 'https:\/\/n.news.naver.com\/mnews\/article\/366\/0001167192?sid=105' >https:\/\/n.news.naver.com\/mnews\/article\/366\/0001167192?sid=105<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ub77c\uc628\uc2dc\ud050\uc5b4\uac00 \ucd5c\uadfc \uae08\uc735\uad8c\uc758 \ub514\uc9c0\ud138 \uc778\uc99d \uc2dc\uc7a5\uc5d0 \ubcf8\uaca9\uc801\uc73c\ub85c \uc9c4\ucd9c\ud558\uaca0\ub2e4\ub294 \uacc4\ud68d\uc744 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \uc774 \ud68c\uc0ac\ub294 \uc790\uc0ac\uc758 \ud1b5\ud569 \uc778\uc99d \uc11c\ube44\uc2a4\uc778 &#8216;\uc634\ub2c8\uc6d0 CX&#8217;\ub97c \ud1b5\ud574 \uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130 \uae30\ubc18\uc758 \ube44\ub300\uba74 \uc11c\ube44\uc2a4 \ud655\uc0b0\uc5d0 \ubc1c\ub9de\ucdb0 \uae08\uc735\uad8c \uace0\uac1d\uc0ac\uc640\uc758 \ud611\ub825\uc744 \uac15\ud654\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \ud2b9\ud788 \ucf00\uc774\ubc45\ud06c, BC\uce74\ub4dc, KB\uc800\ucd95\uc740\ud589 \ub4f1 \ub2e4\uc591\ud55c \uae08\uc735\uae30\uad00\uacfc \ud30c\ud2b8\ub108\uc2ed\uc744 \ub9fa\uace0, \uc634\ub2c8\uc6d0 CX\ub97c \ud65c\uc6a9\ud55c \ud1b5\ud569 \ub514\uc9c0\ud138 \uc778\uc99d \ud50c\ub7ab\ud3fc\uc758 \ud655\uc0b0\uc744 \uaf80\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \uae08\uc735\uad8c\uc5d0\uc11c\ub294 \uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud55c [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":67,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"\ub77c\uc628\uc2dc\ud050\uc5b4","_yoast_wpseo_metadesc":"\ub77c\uc628\uc2dc\ud050\uc5b4\uac00 \ud1b5\ud569 \uc778\uc99d \uc11c\ube44\uc2a4 '\uc634\ub2c8\uc6d0 CX'\ub97c \ud1b5\ud574 \uae08\uc735\uad8c \ub514\uc9c0\ud138 \uc778\uc99d \uc2dc\uc7a5\uc5d0 \ubcf8\uaca9\uc801\uc73c\ub85c \uc9c4\ucd9c\ud55c\ub2e4\uace0 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uacf5\uacf5 \ub9c8\uc774\ub370\uc774\ud130 \uae30\ubc18\uc758 \ube44\ub300\uba74 \uc11c\ube44\uc2a4 \ud655\uc0b0\uc5d0 \ub9de\ucdb0 \ub2e4\uc591\ud55c \uae08\uc735\uae30\uad00\uacfc \ud611\ub825\ud558\uc5ec \uc548\uc804\ud558\uace0 \uac04\ud3b8\ud55c \uc778\uc99d \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4. \uc774\ub294 \uc778\uc99d \uc2dc\uc7a5\uc758 \ubcc0\ud654\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc73c\ub85c, \uae08\uc735 \ubc0f \uacf5\uacf5 \ubd84\uc57c\uc5d0\uc11c\uc758 \ub514\uc9c0\ud138 \uc2e0\ub8b0 \uc778\ud504\ub77c \uc218\uc694\uc5d0 \ubd80\uc751\ud560 \uac83\uc785\ub2c8\ub2e4.","footnotes":""},"categories":[4],"tags":[13036,5265,13035,13029,13034],"class_list":["post-23332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-4","tag-13036","tag-5265","tag-13035","tag-13029","tag--cx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - 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