{"id":4406,"date":"2025-10-10T07:10:16","date_gmt":"2025-10-09T22:10:16","guid":{"rendered":"https:\/\/www.doochang.co.kr\/blog\/%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ea%b0%80-%ec%a0%9c%ec%8b%9c%ed%95%98%eb%8a%94-ai-%ea%b8%b0%eb%b0%98-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0%ec%9d%98-%ec%83%88%eb%a1%9c\/"},"modified":"2025-10-10T07:10:16","modified_gmt":"2025-10-09T22:10:16","slug":"%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ea%b0%80-%ec%a0%9c%ec%8b%9c%ed%95%98%eb%8a%94-ai-%ea%b8%b0%eb%b0%98-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0%ec%9d%98-%ec%83%88%eb%a1%9c","status":"publish","type":"post","link":"https:\/\/www.doochang.co.kr\/blog\/%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ea%b0%80-%ec%a0%9c%ec%8b%9c%ed%95%98%eb%8a%94-ai-%ea%b8%b0%eb%b0%98-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0%ec%9d%98-%ec%83%88%eb%a1%9c\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uc2dc\ud558\ub294 AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc758 \uc0c8\ub85c\uc6b4 \ubc29\ud5a5"},"content":{"rendered":"

2025\ub144 4\uc6d4 24\uc77c, \uc11c\uc6b8 \ub86f\ub370\uc6d4\ub4dc\ud0c0\uc6cc \uc2a4\uce74\uc77431 \ucee8\ubca4\uc158\uc5d0\uc11c \uc5f4\ub9b0 \u2018AI & CX \ud398\uc2a4\ud0c0 2025\u2019\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ud601\uc2e0\uc744 \uc704\ud55c \uc911\uc694\ud55c \uc774\uc815\ud45c\uac00 \ub418\uc5c8\ub2e4. \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc8fc\ucd5c\ud55c \uc774 \ud589\uc0ac\uc5d0\uc11c\ub294 \uc790\uc728\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubc18\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5\uc774 \uc18c\uac1c\ub418\uc5c8\ub2e4. \u2018AI & CX \ud398\uc2a4\ud0c0\u2019\ub294 \ub9e4\ub144 \uac1c\ucd5c\ub418\ub294 \uc774\ub840\uc801\uc778 \ucee8\ud37c\ub7f0\uc2a4\ub85c, \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uacbd\ud5d8 \ubd84\uc57c\uc758 \uc804\ubb38\uac00\ub4e4\uc774 \ud55c\uc790\ub9ac\uc5d0 \ubaa8\uc5ec \ucd5c\uc2e0 \uae30\uc220\uacfc \ud601\uc2e0 \uc0ac\ub840\ub97c \uacf5\uc720\ud558\ub294 \uc790\ub9ac\ub85c \uc790\ub9ac \uc7a1\uc558\ub2e4.<\/p>\n

\uc774\ubc88 \ud589\uc0ac\uc5d0\uc11c\ub294 \u2018AI\uac00 \ubc14\uafb8\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\u2019\ub77c\ub294 \uc8fc\uc81c\ub85c, \uace0\uac1d \uc811\uc810\uc5d0\uc11c\uc758 \ud328\ub7ec\ub2e4\uc784 \ubcc0\ud654\uc5d0 \ub300\ud55c \ud1b5\ucc30\uacfc \uae30\uc5c5\ub4e4\uc774 \uc9c1\uba74\ud558\uace0 \uc788\ub294 \uc11c\ube44\uc2a4 \ud601\uc2e0 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \ud1b5\ud569 \uc804\ub7b5\uc774 \uc81c\uc2dc\ub418\uc5c8\ub2e4. \ud2b9\ud788, \ub9ce\uc740 \uc11c\ube44\uc2a4 \uc870\uc9c1\ub4e4\uc774 \ubc18\ubcf5\uc801\uc778 \uc0c1\ub2f4 \uc5c5\ubb34\uc640 \uadf8\ub85c \uc778\ud55c \uacfc\uc911\ud55c \ubd80\ub2f4\uc73c\ub85c \ube44\ud6a8\uc728\uacfc \uace0\uac1d \ubd88\ub9cc \uc99d\uac00\ub77c\ub294 \uc774\uc911\uace0\uc5d0 \uc2dc\ub2ec\ub9ac\uace0 \uc788\uc74c\uc744 \uac15\uc870\ud558\uba70, AI \uc5d0\uc774\uc804\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uc758 \ud544\uc694\uc131\uc774 \ubd80\uac01\ub418\uc5c8\ub2e4.<\/p>\n

\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0 \ud2b9\ud654\ub41c \u2018\uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\u2019\uc778 Agentforce for Service\ub97c \ud1b5\ud574 AI \uc0c1\ub2f4\uc6d0\uacfc \uc778\ub825\uc744 \ud1b5\ud569 \uc6b4\uc601\ud558\ub294 \ud601\uc2e0\uc801\uc778 \ubc29\ubc95\ub860\uc744 \uc120\ubcf4\uc600\ub2e4. \uc774\ub294 \uc0c1\ub2f4 \ud488\uc9c8\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc73c\ub85c, \uae30\uc5c5\ub4e4\uc774 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \ud655\ubcf4\ud558\ub3c4\ub85d \ub3d5\ub294\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc758 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c\ub3c4 \ub192\uc740 \ub9cc\uc871\ub3c4\ub97c \uacbd\ud5d8\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uba70, \uc0c1\ub2f4\uc6d0\ub4e4\uc740 \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc778 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud558\uac8c \ub41c\ub2e4.<\/p>\n

\ub610\ud55c, \uace0\uac1d \uc0ac\ub840 \ubc1c\ud45c \uc138\uc158\uc5d0\uc11c\ub294 \ud2f0\uc624\ub354\uc758 \uad00\uacc4\uc790\uac00 \ubb34\ub300\uc5d0 \uc62c\ub77c \uc138\uc77c\uc988\ud3ec\uc2a4 \uae30\ubc18\uc758 \ud601\uc2e0 \uc0ac\ub840\ub97c \uacf5\uc720\ud588\ub2e4. \ud2f0\uc624\ub354\ub294 \uc74c\uc131 \uc778\uc2dd \uae30\ubc18\uc758 \uc0c1\ub2f4 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ub192\uc774\uace0 \ub9e4\ucd9c \uc99d\ub300 \ud6a8\uacfc\ub97c \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \uc774 \uad00\uacc4\uc790\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc758 \uac1c\uc785\uc744 \ucd5c\uc18c\ud654\ud558\uba74\uc11c\ub3c4 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc77c \uc218 \uc788\uc5c8\ub2e4\uace0 \uac15\uc870\ud588\ub2e4. \ub354\ubd88\uc5b4, \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uacf5\uc2dd \ud30c\ud2b8\ub108\uc0ac\uc778 KUSRC\ub294 \ubd81\ubbf8 \uc2dc\uc7a5\uc5d0\uc11c \uc2a4\ub9c8\ud2b8 \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ucd95\ud55c \uc131\uacf5 \uc0ac\ub840\ub97c \uacf5\uc720\ud568\uc73c\ub85c\uc368 AI \uae30\uc220\uc758 \uc2e4\uc81c \ud65c\uc6a9 \uc0ac\ub840\ub97c \ubcf4\uc5ec\uc8fc\uc5c8\ub2e4.<\/p>\n

\ubc15\uc138\uc9c4 \uc138\uc77c\uc988\ud3ec\uc2a4 \ucf54\ub9ac\uc544 \ub300\ud45c\ub294 \uc774\ubc88 \ud589\uc0ac\uc5d0\uc11c \u201cAI \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e8\uc21c\ud788 \ubb38\uc758\uc5d0 \ub300\uc751\ud558\ub294 \uac83\uc744 \ub118\uc5b4 \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \uac1c\uc778\ud654\ub41c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \uae30\uc5c5 \ub0b4 \ud575\uc2ec \uc790\uc0b0\uc73c\ub85c \ubd80\uc0c1\ud558\uace0 \uc788\ub2e4\u201d\uace0 \uac15\uc870\ud588\ub2e4. \uadf8\ub294 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uc640 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uac04\uc758 \uc2dc\ub108\uc9c0\uac00 \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc774 \uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988\ub85c \uc804\ud658\ud558\ub294 \ub370 \uc788\uc5b4 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud560 \uac83\uc774\ub77c\uace0 \ubc1d\ud614\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ud601\uc2e0\uc744 \uc774\ub04c\uc5b4\ub0b4\uace0, \ucd5c\uc885\uc801\uc73c\ub85c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \uae30\uc5ec\ud560 \uac83\uc73c\ub85c \uae30\ub300\ub41c\ub2e4.<\/p>\n

\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \u2018AI & CX \ud398\uc2a4\ud0c0 2025\u2019\ub294 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc758 \uc0c8\ub85c\uc6b4 \ud328\ub7ec\ub2e4\uc784\uc744 \uc81c\uc2dc\ud558\uba70, \uae30\uc5c5\ub4e4\uc774 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uc5b4\ub5bb\uac8c \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uc744 \ub192\uc77c \uc218 \uc788\ub294\uc9c0\ub97c \uba85\ud655\ud558\uac8c \ubcf4\uc5ec\uc8fc\ub294 \uc790\ub9ac\uc600\ub2e4. \uc55e\uc73c\ub85c\ub3c4 \uc774\ub7ec\ud55c \ud601\uc2e0\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \ubcf4\ub2e4 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc5b4\ub5a4 \uc5ed\ud560\uc744 \ud560\uc9c0 \uadc0\ucd94\uac00 \uc8fc\ubaa9\ub41c\ub2e4.<\/p>\n

[\uad00\ub828\uae30\uc0ac] https:\/\/n.news.naver.com\/mnews\/article\/016\/0002534611?sid=105<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

2025\ub144 4\uc6d4 24\uc77c, \uc11c\uc6b8 \ub86f\ub370\uc6d4\ub4dc\ud0c0\uc6cc \uc2a4\uce74\uc77431 \ucee8\ubca4\uc158\uc5d0\uc11c \uc5f4\ub9b0 \u2018AI & CX \ud398\uc2a4\ud0c0 2025\u2019\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ud601\uc2e0\uc744 \uc704\ud55c \uc911\uc694\ud55c \uc774\uc815\ud45c\uac00 \ub418\uc5c8\ub2e4. \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc8fc\ucd5c\ud55c \uc774 \ud589\uc0ac\uc5d0\uc11c\ub294 \uc790\uc728\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubc18\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5\uc774 \uc18c\uac1c\ub418\uc5c8\ub2e4. \u2018AI & CX \ud398\uc2a4\ud0c0\u2019\ub294 \ub9e4\ub144 \uac1c\ucd5c\ub418\ub294 \uc774\ub840\uc801\uc778 \ucee8\ud37c\ub7f0\uc2a4\ub85c, \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uacbd\ud5d8 \ubd84\uc57c\uc758 \uc804\ubb38\uac00\ub4e4\uc774 […]<\/p>\n","protected":false},"author":76,"featured_media":67,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"AI","_yoast_wpseo_metadesc":"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc11c\uc6b8\uc5d0\uc11c \uc5f4\ub9b0 \u2018AI & CX \ud398\uc2a4\ud0c0 2025\u2019\uc5d0\uc11c \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5\uc744 \uc18c\uac1c\ud588\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0 \ud2b9\ud654\ub41c \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\uc758 \uc6b4\uc601\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc774 \uc5b4\ub5bb\uac8c \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc99d\ub300\ud560 \uc218 \uc788\ub294\uc9c0\ub97c \uacf5\uc720\ud558\uc600\ub2e4.","footnotes":""},"categories":[4],"tags":[3473,3469,759,3938,4521],"class_list":["post-4406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-4","tag-ai--","tag-ai-","tag-759","tag-3938","tag-4521"],"yoast_head":"\n\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uc2dc\ud558\ub294 AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc758 \uc0c8\ub85c\uc6b4 \ubc29\ud5a5 - \ub450\ucc3d\ud2b9\ud5c8\ubc95\ub960\uc0ac\ubb34\uc18c<\/title>\n<meta name=\"description\" content=\"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc11c\uc6b8\uc5d0\uc11c \uc5f4\ub9b0 \u2018AI & CX \ud398\uc2a4\ud0c0 2025\u2019\uc5d0\uc11c \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5\uc744 \uc18c\uac1c\ud588\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0 \ud2b9\ud654\ub41c \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\uc758 \uc6b4\uc601\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc774 \uc5b4\ub5bb\uac8c \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc99d\ub300\ud560 \uc218 \uc788\ub294\uc9c0\ub97c \uacf5\uc720\ud558\uc600\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.doochang.co.kr\/blog\/\uc138\uc77c\uc988\ud3ec\uc2a4\uac00-\uc81c\uc2dc\ud558\ub294-ai-\uae30\ubc18-\uace0\uac1d-\uacbd\ud5d8-\ud601\uc2e0\uc758-\uc0c8\ub85c\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uc2dc\ud558\ub294 AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc758 \uc0c8\ub85c\uc6b4 \ubc29\ud5a5 - \ub450\ucc3d\ud2b9\ud5c8\ubc95\ub960\uc0ac\ubb34\uc18c\" \/>\n<meta property=\"og:description\" content=\"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 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