{"id":4414,"date":"2025-10-10T07:25:03","date_gmt":"2025-10-09T22:25:03","guid":{"rendered":"https:\/\/www.doochang.co.kr\/blog\/%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ea%b0%80-%ec%a0%9c%ec%8b%9c%ed%95%98%eb%8a%94-%ec%b0%a8%ec%84%b8%eb%8c%80-%ea%b3%a0%ea%b0%9d%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0-%ec%a0%84%eb%9e%b5\/"},"modified":"2025-10-10T07:25:03","modified_gmt":"2025-10-09T22:25:03","slug":"%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ea%b0%80-%ec%a0%9c%ec%8b%9c%ed%95%98%eb%8a%94-%ec%b0%a8%ec%84%b8%eb%8c%80-%ea%b3%a0%ea%b0%9d%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0-%ec%a0%84%eb%9e%b5","status":"publish","type":"post","link":"https:\/\/www.doochang.co.kr\/blog\/%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ea%b0%80-%ec%a0%9c%ec%8b%9c%ed%95%98%eb%8a%94-%ec%b0%a8%ec%84%b8%eb%8c%80-%ea%b3%a0%ea%b0%9d%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0-%ec%a0%84%eb%9e%b5\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uc2dc\ud558\ub294 \ucc28\uc138\ub300 \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5"},"content":{"rendered":"

\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc9c0\ub09c 24\uc77c \uc11c\uc6b8 \uc1a1\ud30c\uad6c \ub86f\ub370\uc6d4\ub4dc\ud0c0\uc6cc \uc2a4\uce74\uc77431 \ucee8\ubca4\uc158\uc5d0\uc11c ‘AI & CX \ud398\uc2a4\ud0c0 2025’\ub97c \uac1c\ucd5c\ud558\uba70, \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0\uc744 \uc704\ud55c \uc790\uc728\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc\uc758 \uc804\ub7b5\uc744 \uacf5\uac1c\ud588\ub2e4. \uc774\ubc88 \ucf58\ud37c\ub7f0\uc2a4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uacbd\ud5d8 \ubd84\uc57c\uc758 \ub9ac\ub354\ub4e4\uc774 \ubaa8\uc5ec AI\uac00 \uac00\uc838\uc62c \ubcc0\ud654\ub97c \uc870\ub9dd\ud558\uace0, \uae30\uc5c5\ub4e4\uc774 \uc9c1\uba74\ud55c \uc11c\ube44\uc2a4 \ud601\uc2e0\uc758 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \ud1b5\ud569 \uc804\ub7b5\uacfc \ube44\uc804\uc744 \uc81c\uc2dc\ud558\ub294 \uc790\ub9ac\uc600\ub2e4.<\/p>\n

AI\uc640 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \uc811\ubaa9\uc740 \uc774\uc81c \uc120\ud0dd\uc774 \uc544\ub2cc \ud544\uc218\uac00 \ub418\uc5c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ubc18\ubcf5\uc801\uc778 \uc0c1\ub2f4 \uc5c5\ubb34\uc640 \uacfc\uc911\ud55c \ubd80\ub2f4\uc73c\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \ube44\ud6a8\uc728\uc131\uacfc \uace0\uac1d \ubd88\ub9cc\uc758 \uc99d\uac00\ub85c \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub294 \uc2e4\uc815\uc774\ub2e4. \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 AI \uc5d0\uc774\uc804\ud2b8 \uae30\ubc18\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131 \uc81c\uace0\uc5d0 \ucd08\uc810\uc744 \ub9de\ucdc4\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c0\uc18d\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc758 \uae30\ubc18\uc744 \ub9c8\ub828\ud558\uace0, \uace0\uac1d\uacfc\uc758 \uc811\uc810\uc5d0\uc11c \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \uc0c1\ud669\uc5d0 \uc989\uac01\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uac16\ucd94\uac8c \ub418\ub294 \uac83\uc774\ub2e4.<\/p>\n

\ud2b9\ud788, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0 \ud2b9\ud654\ub41c ‘\uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8(Agentforce for Service)’\ub97c \ud1b5\ud574 \uc778\uacf5\uc9c0\ub2a5 \uc0c1\ub2f4\uc6d0\uacfc \uc778\ub825\uc744 \ud1b5\ud569 \uc6b4\uc601\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc0c1\ub2f4 \ud488\uc9c8\uacfc \ud6a8\uc728\uc131\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\ub294 \ud601\uc2e0 \ubc29\ubc95\ub860\uacfc \uc2e4\uc9c8\uc801\uc778 \uc0ac\ub840\ub97c \uc18c\uac1c\ud588\ub2e4. \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e4\uc591\ud55c \uace0\uac1d \uc0c1\ub2f4\uc744 \uc790\uc728\uc801\uc73c\ub85c \uc218\ud589\ud558\uba74\uc11c \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0, \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uac8c \ubc18\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc\uc740 \ube0c\ub79c\ub4dc\uc758 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c\ub3c4 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, \uc0c1\ub2f4\uc6d0\uc740 \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc778 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \ub370 \uae30\uc5ec\ud55c\ub2e4.<\/p>\n

\uc774\ub0a0 \ubc1c\ud45c\uc5d0\uc11c\ub294 \ud2f0\uc624\ub354\uc758 \uad00\uacc4\uc790\uac00 \ubb34\ub300\uc5d0 \uc62c\ub77c \uc138\uc77c\uc988\ud3ec\uc2a4 \uae30\ubc18\uc758 \ud601\uc2e0 \uc0ac\ub840\ub97c \uacf5\uc720\ud588\ub2e4. \ud2f0\uc624\ub354\ub294 \uc74c\uc131\uc778\uc2dd \uae30\ubc18\uc758 \uc0c1\ub2f4 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uace0\uac1d \uc720\uc9c0\uc728\uc744 \ub192\uc774\uace0 \ub9e4\ucd9c \uc99d\ub300 \ud6a8\uacfc\ub97c \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \ud2f0\uc624\ub354 \uad00\uacc4\uc790\ub294 \u201c\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc758 \uac1c\uc785\uc740 \uc904\uc774\uba74\uc11c \ub3d9\uc2dc\uc5d0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc77c \uc218 \uc788\uc5c8\ub2e4\u201d\uace0 \uac15\uc870\ud588\ub2e4. \uc774\ub7ec\ud55c \uc0ac\ub840\ub294 AI\uc640 \uace0\uac1d \uacbd\ud5d8\uc758 \uc735\ud569\uc774 \uc5b4\ub5bb\uac8c \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub294\uc9c0\ub97c \uc798 \ubcf4\uc5ec\uc900\ub2e4.<\/p>\n

\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uacf5\uc2dd \ud30c\ud2b8\ub108\uc0ac\uc778 KUSRC\ub294 \ubd81\ubbf8 \uc2dc\uc7a5\uc5d0\uc11c \uc2a4\ub9c8\ud2b8 \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ucd95\ud55c \uc131\uacf5 \uc0ac\ub840\ub97c \uacf5\uc720\ud558\uba70, AI \uae30\uc220\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud601\uc2e0\uc744 \uc774\ub04c\uace0 \uc788\ub2e4\ub294 \uc810\uc744 \uac15\uc870\ud588\ub2e4. \uc774\ucc98\ub7fc \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c\uc758 \ud601\uc2e0 \uc0ac\ub840\ub294 AI\uac00 \uace0\uac1d \uc811\uc810\uc5d0\uc11c\uc758 \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0\ub97c \uba85\ud655\ud788 \uc2dc\uc0ac\ud558\uace0 \uc788\ub2e4.<\/p>\n

\ubc15\uc138\uc9c4 \uc138\uc77c\uc988\ud3ec\uc2a4 \ucf54\ub9ac\uc544 \ub300\ud45c\ub294 \u201cAI \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e8\uc21c\ud55c \ubb38\uc758 \ub300\uc751\uc744 \ub118\uc5b4 \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0, \uac1c\uc778\ud654\ub41c \uac00\uce58\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uae30\uc5c5 \ub0b4 \uc911\uc7a5\uae30\uc801\uc778 \ud575\uc2ec \uc790\uc0b0\uc73c\ub85c \uae09\ubd80\uc0c1\ud558\uace0 \uc788\ub2e4\u201d\uace0 \uc5b8\uae09\ud558\uba70, \u201c\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uc640 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc2dc\ub108\uc9c0\ub294 \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc774 \uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise)\ub85c \uc804\ud658\ud558\ub294 \ub370 \u2018\uac8c\uc784 \uccb4\uc778\uc800\u2019 \uc5ed\ud560\uc744 \ud560 \uac83\u201d\uc774\ub77c\uace0 \ub367\ubd99\uc600\ub2e4. \uc774\ub7ec\ud55c \ubc1c\uc5b8\uc740 AI\uc640 \uace0\uac1d \uacbd\ud5d8\uc758 \ud1b5\ud569\uc774 \uae30\uc5c5\uc758 \ubbf8\ub798\ub97c \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0ac \uac83\uc778\uc9c0\ub97c \uc798 \ubcf4\uc5ec\uc900\ub2e4.<\/p>\n

\uc774\ubc88 ‘AI & CX \ud398\uc2a4\ud0c0 2025’\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc744 \uc704\ud55c \ub2e4\uc591\ud55c \uc804\ub7b5\uacfc \ube44\uc804\uc744 \uacf5\uc720\ud558\uba70, \uae30\uc5c5\ub4e4\uc774 AI\ub97c \ud1b5\ud574 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \ub354\uc6b1 \uae4a\uc774 \uc788\uac8c \ub9cc\ub4e4\uc5b4\uac00\ub294 \ub370 \ud544\uc694\ud55c \ud1b5\ucc30\uc744 \uc81c\uacf5\ud55c \uc790\ub9ac\uc600\ub2e4. AI \uae30\uc220\uc758 \ubc1c\uc804\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0ac \uac83\uc778\uc9c0\uc5d0 \ub300\ud55c \uae30\ub300\uac10\uc774 \ucee4\uc9c0\ub294 \uac00\uc6b4\ub370, \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0 \uc804\ub7b5\uc774 \ud5a5\ud6c4 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c \uc5b4\ub5a4 \uc131\uacfc\ub97c \uac70\ub458\uc9c0 \uc8fc\ubaa9\ub41c\ub2e4.<\/p>\n

[\uad00\ub828\uae30\uc0ac] https:\/\/n.news.naver.com\/mnews\/article\/016\/0002535364?sid=105<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc9c0\ub09c 24\uc77c \uc11c\uc6b8 \uc1a1\ud30c\uad6c \ub86f\ub370\uc6d4\ub4dc\ud0c0\uc6cc \uc2a4\uce74\uc77431 \ucee8\ubca4\uc158\uc5d0\uc11c ‘AI & CX \ud398\uc2a4\ud0c0 2025’\ub97c \uac1c\ucd5c\ud558\uba70, \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0\uc744 \uc704\ud55c \uc790\uc728\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc\uc758 \uc804\ub7b5\uc744 \uacf5\uac1c\ud588\ub2e4. \uc774\ubc88 \ucf58\ud37c\ub7f0\uc2a4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uacbd\ud5d8 \ubd84\uc57c\uc758 \ub9ac\ub354\ub4e4\uc774 \ubaa8\uc5ec AI\uac00 \uac00\uc838\uc62c \ubcc0\ud654\ub97c \uc870\ub9dd\ud558\uace0, \uae30\uc5c5\ub4e4\uc774 \uc9c1\uba74\ud55c \uc11c\ube44\uc2a4 \ud601\uc2e0\uc758 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \ud1b5\ud569 \uc804\ub7b5\uacfc \ube44\uc804\uc744 \uc81c\uc2dc\ud558\ub294 \uc790\ub9ac\uc600\ub2e4. AI\uc640 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \uc811\ubaa9\uc740 \uc774\uc81c \uc120\ud0dd\uc774 \uc544\ub2cc \ud544\uc218\uac00 […]<\/p>\n","protected":false},"author":70,"featured_media":69,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"\uc138\uc77c\uc988\ud3ec\uc2a4","_yoast_wpseo_metadesc":"\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 'AI & CX \ud398\uc2a4\ud0c0 2025'\uc5d0\uc11c \uc790\uc728\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc \uae30\ubc18\uc758 \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5\uc744 \uc18c\uac1c\ud558\uba70, AI\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0ac\uc9c0\ub97c \uc870\ub9dd\ud588\ub2e4. \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc758 \ud601\uc2e0 \uc0ac\ub840\uc640 \ud568\uaed8 \uace0\uac1d \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc744 \uc704\ud55c \ubc29\uc548\uc774 \ub17c\uc758\ub418\uc5c8\ub2e4.","footnotes":""},"categories":[4],"tags":[3473,1433,1403,3941,4521],"class_list":["post-4414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-4","tag-ai--","tag-1433","tag-1403","tag-3941","tag-4521"],"yoast_head":"\n\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uc2dc\ud558\ub294 \ucc28\uc138\ub300 \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5 - \ub450\ucc3d\ud2b9\ud5c8\ubc95\ub960\uc0ac\ubb34\uc18c<\/title>\n<meta name=\"description\" content=\"\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 'AI & CX \ud398\uc2a4\ud0c0 2025'\uc5d0\uc11c \uc790\uc728\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2b8 \ud50c\ub7ab\ud3fc \uae30\ubc18\uc758 \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0 \uc804\ub7b5\uc744 \uc18c\uac1c\ud558\uba70, AI\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0ac\uc9c0\ub97c \uc870\ub9dd\ud588\ub2e4. \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc758 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